Johnston Medical Inc at 2801 Shattuck Avenue, Berkeley, California.

Ridiculous business practice that doesn’t seem to employ common sense! I have a polar care cooling unit and the current pad had a failure (leak. I checked online but preferred to buy local. The Johnston sales associate couldn't offer prices on the first call for ANY of the potential suitable replacement parts (multi-use, shoulder or knee adapters) and after calling me back, still had no answer on cost. She also insisted it was a "federal regulation" that I needed a current medical RX to buy the replacement part. I shared there are several reputable online vendors that allow purchase of durable medical supplies -including the polar wraps without this requirement, why are they so different and why would I need to go bother my physician to essentially ice my swollen joint topically? I said I'd be happy to bring in my current unit with pad to show replacement need, as it's replacement with kind and she she wasn't willing to deviate from what the "book told her how to sell the cooling pad replacement". Folks, this is a durable medical supply item...I asked, does someone need an RX for crutches where more likelihood to cause self harm than an icing pad for inflamed joint therapy, would you sell it? She said yes but these units are federally regulated. I again reminded her I'm not buying an entire unit, just the pad attachment which is leaking. She wasn't willing to ask a senior member how to get past her rule. So, I took my business online and just sourced it from a direct supplier, NO RX required with overnight shipping, no questions or RX asked. Too bad, I was trying to shop local but they don't seem to want it. I won't be offering my business there again.